Your email provider has specific instructions for adding email address to a whitelist. We’ve included instructions below for select carriers. If your provider is not listed please look up instructions with the provider or service you use. When adding email to a safe sender list, please use the address in the From Email Address line. Please also consider adding olympiasolutionsinc.com to your whitelist/safe sender list.
- AOL
- Entourage
- Gmail
- MacMail
- Outlook
- Outlook.com (Formerly Hotmail)
- Yahoo
AOL
- WebMail
- Open the email.
- Click on the sender’s name and email address.
- Click “Add to Address Book” in the window that appears.
- Enter any additional information.
- Click Save.
- AOL (version 9.0 or higher)
- Copy the “from” address from the latest email (or you can copy the addresses listed above).
- In the pop-up box, select Add.
- Paste the copied address/type the address required in the Other email field.
- Make the newly added address the “Primary email address” by checking the checkbox.
- Select Save.
- AOL 8.0
- Select Mail in the Menu on the top of the screen.
- Select Mail Controls.
- The Mail Control Screen would be displayed. Select Next.
- Select Customize Mail Controls for this Screen Name and click Next.
- You can select “Allow email from all AOL members, email addresses and domains” (allows all emails).
- Select Next until the Save button shows up at the bottom.
- Select Save.
- AOL 7.0
- Select Mail in the Menu on the top of the screen.
- Select Mail Controls.
- The Mail Control Screen would be displayed. Select Next.
- Select Customize Mail Controls for this Screen Name and click Next.
- In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).
Entourage
- Open the email.
- Right-click the sender’s email address.
- Select “Add to Address Book” in the short-cut menu.
- Verify the sender’s contact details.
- Click Save.
Gmail
If one of our mails has been moved to the spam folder, you can mark it “Not Spam” to whitelist it.
- Select contacts from the options on the left side of the Gmail Inbox.
- Select Create Contact on the top menu.
- Enter the email address in the primary email box.
- Select Save.
MacMail
- Open the email.
- Ctrl-click the sender’s email address and select “Open in Address Book.”
- Verify the sender’s contact details.
- Click Save.
Outlook
- For 2003, 2007 and Express – Without an example email address in your inbox:
- Select Actions from the toolbar at the top of the screen.
- Select Junk E-mail.
- Select Junk E-mail Options…
- Click the Safe Sender tab.
- Click Add.
- Type in the email address you wish to add to your safe sender list.
- Click OK.
- For 2003, 2007 and Express – With an example email address in your inbox:
- Open the email.
- In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the “Junk Email” section - Select “Add sender to Address book”.
- Click OK.
- For 2003, 2007 and Express – To white list an entire domain:
- Open the email.
- In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the “Junk Email” section - Select “Add Sender’s Domain (@example.com) to Safe Senders List.
- Click OK.
- For 2010
- In Outlook, go to the Home tab.
- Click the Junk button.
- Choose “Junk E-Mail Options” from the drop-down list.
- Go to the Safe Senders tab.
- Type in either the email address or the domain name you wish to add.
- Click OK.
- For 2013
- In Outlook, go to the Home tab.
- Click Junk > Junk Email Options.
- Select the Safe Senders Tab and click Add.
- In the Add address or domain box, enter the email address or the domain name you want to whitelist.
- Click OK and close the window.
- Express
- In Outlook, go to the Tools menu.
- Select “Address Book”.
- Click New and select New Contact from the drop-down menu.
- Type in email address and include any details you want.
- Click OK.
Outlook.com (Formerly Hotmail)
- Open your Outlook mailbox.
- Select Options from the top right (next to the question mark).
- Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
- In the space provided, enter the address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name). - Select Add to list.
- Ensure the safe mailing lists box has the address you entered, and select OK.
Yahoo
- Open your Yahoo mailbox.
- Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
- Click “New Contact”.
- Fill in the fields of your Contact.
- Click Save.